“I cannot begin to tell you what wonderful, experienced/knowledgeable, caring, helpful people New Day employees are.  They made the transition happen as easy as possible – it was unbelievable.  With their expert abilities, they made my staff feel at ease.  In fact, we have begun thinking of them as part of our staff.   They provided invaluable education/training and support while they were here.  Everyone representing new Day has gone the extra mile and been professional.”
– Teresa Litherland, Director of Nursing, Pine Haven Health and Rehabiliation Center, Evansville, Ind.

“New Day’s products and services are a big improvement over what we had before. I especially like the strip system. It is so much easier and safer than the system I used in school. I also feel more confident getting my meds out of the Med Select than out of the old emergency box. It takes a lot of responsibility off of the nurses knowing we are giving the correct medications. It’s great having the narcotics in the Med Select. It takes us less than five minutes to count narcotics now.”
– Tammy Starr-Feador, LPN, Samaritan Care Center, Medina, Ohio

“There are many improvements since we switched to New Day. I like the strip system best. It is so much quicker passing meds this way. I love the Pharmacy Center, too. I always felt like I was taking meds out of the tackle box before. I hated having to count the narcotics every time I took meds out. It is great having almost all of your meds at your fingertips with new admissions and new physician’s orders. New Day staff members have been very helpful, patient, pleasant, and polite.”
– Linda Goodwin, LPN, Samaritan Care Center, Medina, Ohio

“There have been significant improvements in many ways. The time it takes to admit a new patient to the facility has significantly decreased because we only have to enter ancillaries into PharmCom. New Day provides a list of medications and allergies. We no longer have to hand write our MARs, TARs, physician’s orders, and ADL sheets. Not having to count narcotics has significantly decreased the nurses’ time. It is so much easier to track narcotic use now. It is utterly impossible to have theft or diversion of narcotics. If we don’t have the answers to questions about the new technology, New Day staff members quickly provide them.”
– Jennifer Narewski, RN, Samaritan Care Center, Medina, Ohio

“New Day Pharmacy is definitely an improvement over what our previous facility had. In fact, it is a definite improvement from any LTC pharmacy I have worked with. I would recommend NDP to any LTC facility. In the beginning, as with anything with nurses, we didn’t want to change to a new pharmacy. We are definitely glad we did change and would not give them up. I get great comments from nurses on how much time they save using this system to pass medications. I personally get anywhere from 10 minutes to 30 minutes in time savings. I feel that the medication pass is so much safer now for the nurse and the resident. I love having the narcotics in the Med Select. It’s great having meds for new orders and admits at our fingertips. There are so many check and balance systems that it is almost impossible to make a med error. The families and residents love the in-house pharmacy so they can get their medications immediately. With the previous pharmacy, they would sometimes wait one to three days to receive their medications. The New Day staff is great. They always return phone calls promptly, and if they don’t know the answer to a question, they always find someone who can. Our medical director likes the drug regimen review that Chad does and finds it very helpful. Misty and Dan, along with the other pharmacy personnel, are great. Even if they are called at night, they are always helpful and pleasant. Like I said, I would highly recommend New Day Pharmacy.”
– Laura Henson, RN, Director of Nursing, Bryant Health Center, Ironton, Ohio

“New Day Pharmacy’s services are a great improvement over our previous pharmacy. They provide a much safer medication pass due to the multiple check systems, including resident pictures on MARs, pictures of medications on MARs, and the scanning system for drugs through the Med Select. I feel much safer passing safer passing meds with the new system. To make a med pass error, it would almost have to be intentional with the great system. When I worked as a staff nurse and used the strips supplied by New Day, it definitely decreased my med pass time by at least 20 minutes. I also feel that using the med strips cuts down on med errors since it has the patient’s name, date, medication, dosage, and time printed on each section of the strip. I love it! I also like being able to communicate with the pharmacy and IT with dedicated phone lines from the Med Select. The messaging system is great. We don’t have to wait hours to get meds approved or questions asked. Many residents and family members have commented on how great it is to get the meds immediately instead of having to sometimes wait days to receive them. Everyone at NDP is polite, considerate and helpful. No matter how busy they are, they always take time to answer our questions or get answers for us. I think they have the best IT’s, pharmacists, and consultants working for them.”
– Melissa Burns, LPN, Nurse Coordinator/Staff Nurse, Bryant Health Center, Ironton, Ohio

“The med strips make the med pass at least 25 percent faster. They are a lifesaver in more ways than one. We all love Facility Link, especially the messaging center. It saves a lot of time. Good communication with the pharmacy is very important since we spend a lot of time dealing with medications in the nursing home. We can also look up medications, diagnoses, allergies, etc. immediately instead of trying to locate a book. New admissions and new orders are not a hassle anymore with NDP because we have the meds 95 percent available immediately. We used to have to wait sometimes days to get medications. We used to get complaints from families and residents because they had to wait to get new meds. Not anymore. We have not had any complaints since we started with New Day Pharmacy. The staff at New Day is excellent, very helpful and polite. Stephen has helped us many times when we had IT questions. Misty is always patient with us when we need assistance. I would highly recommend NDP. I was very skeptical in the beginning because no one else offers what New Day does. I would not want to work with another pharmacy after working with this system.”
– Wes Jackson, LPN, Staff Nurse, Bryant Health Center, Ironton, Ohio

“I would highly recommend New Day Pharmacy. The invoices are so easy to read that I actually look at them. Before, I just handed them to the director of nursing because I did not have time to try to figure them out. Suzanne fills out a comment section that is extremely helpful. The reports are always on time. I appreciate the nurse consultant helping me understand how we can further decrease costs. Medicare and Medicaid costs have decreased 15 to 20 percent since we went with NDP. I feel that the pharmacy will have a significant impact on nurse retention. The new nurses we have hired are very happy about the technology NDP offers. They state that they have never worked with such high technology in LTC before. The core group of nurses was very skeptical in the beginning about having to change pharmacies, but now they are very happy we made the move. The staff at NDP are professional, pleasant and knowledgeable. Dick Wager is definitely a man of his word. He promised we would save nursing time and pharmacy costs, and we have.”
– Bob Morris, LNHA, Bryant Health Center, Ironton, Ohio

“I like New Day Pharmacy much better than our previous pharmacy. The New Day staff is exceptional. They are always polite and friendly. If they don’t know the answer to a question, they will find it for you. The new computer is very easy to use. When you need to find the cost of a medication for a family member or Medicare, it is right at your fingertips. It’s also wonderful having our own in-house pharmacy and administering new medications within minutes. We love being able to print a MAR, TAR or demographics when needed without having to write all that information. The new med carts are much easier on the back because they are about half the size of our previous carts. I wouldn’t want to go back to our old pharmacy. I love the technology that New Day offers, and we couldn’t ask for a greater group of people to work with than the NDP staff.”
– Troy Meyer, LPN/Staff Nurse, Pine Haven Health & Rehabilitation Center, Evansville, Ind.